Privacy Policy

Effective Date: 8th June 2025

This Privacy Policy relates to The Crystal Bar Academy, including its subsidiaries and websites, most notably www.thecrystalbar.co.uk. We are committed to protecting your privacy and handling your personal information with care and integrity. This policy outlines how we collect, use, disclose, and store your personal data.

By interacting with us, subscribing, purchasing, or using any of our services, you agree to the terms of this Privacy Policy.

1. Who We Are

The Crystal Bar Academy is an educational and wellness platform offering digital courses, events, and services focused on crystals, spiritual growth, and personal development. We operate through our website www.thecrystalbar.co.uk, hosted by Thinkific (our course platform provider), who maintains strict security protocols.

2. What Information Do We Collect About You?

We may collect the following information during your interaction with us:

• Personal identification details such as name, email address, postal address, phone number.

• User-submitted content such as feedback, messages, or communication with us via email, social media, or other platforms.

• Course registration data, subscription preferences, and customer service interactions.

• Technical data such as IP address, browser type, and cookies usage.

• Usage data related to course progress, login activity, and website navigation.

3. How Do We Use This Information?

We may use your information to:

• Provide access to our services, content, and courses.

• Communicate updates, offers, and course notifications via email, SMS, Facebook messages, or other electronic means.

• Improve and personalise your user experience.

• Monitor website usage and enhance our platform functionality.

• Comply with legal obligations.

You will always have the option to unsubscribe from any non-essential marketing communication by clicking the unsubscribe link in our emails.

4. How Long Do We Store Your Data?

We store your data:

• For as long as your account remains active.

• For up to 3 years after initial subscription or registration for users who have not opened an account.

We regularly review stored data and remove information that is no longer necessary or relevant.

5. Do We Collect Sensitive or Payment Data?

We do not collect or store any sensitive personal data or payment information directly. All transactions and payments are securely processed by Thinkific, our third-party host, which complies with industry-standard security and privacy regulations.

6. Do We Share Your Information With Others?

Your information is:

• Only shared within our Crystal Bar group businesses and trusted third-party processors, under strict confidentiality and data protection agreements.

• Not shared with any unrelated or external third parties unless we have your explicit consent or are required by law.

We uphold your right to privacy and ensure that no unauthorised person or business can access your data.

7. Your Rights and Access to Information

You have the right to:

• Access your personal information through your account dashboard.

• Request corrections or updates to your details.

• Request a copy of all personal data we hold about you (subject to appropriate ID verification).

• Request deletion of your data, where appropriate.

8. International Customers & Legal Definitions

Personal Data refers to any information relating to an identifiable individual. For international users (including within the EU/EEA, USA, Canada, and other regions), we process your data under the lawful basis of legitimate interest, contractual necessity, or consent, in line with international data privacy laws such as the UK GDPR, EU GDPR, and CCPA where applicable.

9. Marketing to Children

Our services and courses are strictly for adults aged 18 and above. We do not knowingly market to or collect data from children.

10. Use of Electronic Communication

We communicate primarily through email, but may also use SMS, Facebook messaging, or other electronic methods to ensure inclusivity and timely delivery of information. By subscribing or interacting with our services, you consent to receiving communication via these methods.

11. Use of Cookies

As is common practice on professional websites, this website uses cookies — small text files placed on your device — to:

• Improve your browsing experience.

• Understand how users interact with our content.

• Maintain user sessions and preferences.

You can disable cookies through your browser settings, but this may affect functionality.

12. Updates to This Privacy Policy

We review and update this Privacy Policy regularly. If there are significant changes in how we use your data, we will notify you before implementing any new processing activity.

We recommend that you review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about your personal data, or wish to exercise your rights, please contact us via:

📧 Email: [email protected]
🌐 Website: www.thecrystalbar.co.uk/contact